Frequently Asked Questions
Where Is Your Company Located?
Our company office is located in Pasadena. We have a store located in Santa Ana.
Where Can I Contact You For Questions?
Feel free to contact us via email at firstname.lastname@example.org.
Having Trouble Ordering?
If you are having problems submitting your order, please email the store a list of the items you wish to order and your phone number and we will contact you the next business day to obtain payment information. Help ordering is also available by text 24 hours 7 days a week at # 626-228-6406.
When Will My Order Ship?
Most orders take 2 to 7 business days to process and ship within 2 to 10 business days of purchase. Shipping times may vary due to availability of merchandise. Orders that are not shipped on the weekends or holidays.
Will I Receive Confirmation Once My Order Ships?
Yes. Once your order ships you will receive an e-mail with tracking information. All orders are shipped via USPS.
What Happens If My Item Does Not Fit?
We strive to offer all the information necessary to make a purchase including accurate clothing measurements. If an item does not fit properly, you may exchange it for a different size or receive store credit. We will accept returns for unworn items up to 10 days (15 days for international customers) once initial contact is made of discontent with product. The item must be returned unworn and in the same condition it was originally shipped. Once we receive item, we can provide you with a different size or refund your purchase price.
Please contact us prior to returning your item to avoid your item getting lost.
Please include the following with your return: item, your name (used in order), order number, as well as which size you would like to exchange it for, and an e-mail of where to bill for re-shipping of the new item.
If the item has been worn or shows signs of washing, stains, damage, body odor or other odors, perfume smell, etc. there will be no exchanges allowed.
If item arrives damaged or not as described, contact us within 24 hours of receiving the item and we will gladly replace it.
Will I Have To Pay International Taxes & Duties?
Rarely, duties are placed on packages. Vintage Galeria does not have control over duties and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance if they are applied. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.