Where Is Your Company Located?
Our company office is located in Pasadena, California 30 minutes away from Los Angeles. We have store locations in Los Angeles, West Covina, and Santa Ana. Soon, Vintage Galeria will be opening a bigger store in Northridge and a new location in Temecula. We are proud to serve our community and we work with many local vendors and artisans.
Where Can I Contact You For Questions?
Feel free to contact us at our email address email@example.com.
When Will My Order Ship?
Most orders ship within 7-10 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Will I Receive Confirmation Once My Order Ships?
Yes. Once your order ships you will receive an e-mail with tracking information. All orders are shipped via USPS.
What Happens If My Item Does Not Fit?
We strive to offer all the information necessary to make a purchase including accurate clothing measurements. If an item does not fit properly, you may exchange it for a different size or return it for a refund. We will accept returns for unworn items up to 10 days (15 days for international customers) once initial contact is made of discontent with product. The item must be returned unworn and in the same condition it was originally shipped to you. Once we receive unworn item, we can provide you with a different size or refund your purchase price.
Please contact us prior to returning your item to avoid your item getting lost.
Please include the following with your return: ITEM, your name (used in order), order #, as well as which size you would like to exchange it for, and an e-mail of where to bill for re-shipping of the new item.
* If item has been worn or shows signs of washing, stains, tears, body odor/other odors, perfume smell, etc. there will be no exchanges/refund issued*
* If item arrives damaged or not as described, contact us within 24 hours of receiving the item and we will gladly replace it
Will I Have To Pay International Taxes & Duties?
Rarely are duties placed on packages. Vintage Galeria cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance if they are applied. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
Do You Have Any Store Locations?
Yes! We currently sell to small boutiques around the world but they do not stock our complete line. To see our complete stock of fabulous merchandise please visit us at the following locations:
West Covina Plaza: 840 Plaza Dr. #840, West Covina, CA 91790 PH- 626-228-6406
Northridge Fashion Center: 9301 Tampa Ave., Northridge, CA 91324 PH- 818-477-7528 (Opening Soon)
Main Place Mall: 2800 N. Main St. #212, Santa Ana, CA 92705 PH- 657-331-0189
Promenade Temecula: 40820 Winchester Rd., Temecula, CA 92591 (Opening April 2018)
Olvera Street: 845 N Alameda St. K3, K4, Los Angeles, CA 90012 PH- 213-292-4650